· Welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries.

· Answer, screen and forward any incoming phone calls while providing basic information when needed.

· Direct visitors by maintaining employee and department directories; giving instructions.

· Maintain security by following procedures; monitoring logbook.

· Receive and sort daily mail/deliveries/couriers.

· Update appointment calendars and schedule meetings/appointments

· Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.

· Keep the reception area clean and tidy

· Conduct patient counseling and query management.

· Assist the medical team for patient management during rush hours.

· Act as coordinator between the patient and medical team as well as the administration.

· Resolve customer complaints, guide them and provide relevant information on procedures or policies.

· Pleasantly deal with customers to ensure satisfaction.