Job Summary

The Quality Control Associate is responsible for monitoring, evaluating, and improving service quality in courier and logistics operations. This role ensures that shipments, delivery processes, and customer service meet company standards and regulatory requirements.

Key Responsibilities

1. Quality Checks & Compliance

   • Conduct internal quality audits across various logistics processes to ensure compliance with company standards.

   • Verify adherence to internal and external regulatory requirements.
     

2. Reporting & Analysis

   • Maintain, analyze, and interpret operational data to identify trends and areas for improvement.

   • Prepare summary reports and dashboards for Quality Assurance purposes using Excel, Google Sheets, and Docs.
     

3. SOP Development & Implementation

   • Support in developing, reviewing, and implementing QA/QC SOPs to ensure consistency in operations.

   • Recommend process improvements based on audit findings.
     

4. Issue Tracking & Resolution

   • Coordinate with the operations team to document and track service issues, complaints, and resolutions.

   • Maintain records of corrective and preventive actions taken.
     

5. Collaboration & Communication

• Participate in team meetings, preparing meeting minutes and contributing ideas for continuous improvement.

• Communicate effectively with team members, management, and external partners in both English and Nepali.

Required Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field

• 1–3 years of experience in logistics, courier services, or quality control

• Medical & accidental insurance

• Promo codes