Job summary

We are seeking a detail-oriented and proactive Customer Support & Operations Assistant to support daily business operations and deliver excellent customer service. The ideal candidate will handle customer inquiries, maintain accurate records, and coordinate with internal teams to ensure smooth workflow and high service standards.

Key Responsibilities

• Assist in daily operational activities and coordination

• Handle customer inquiries via call and chat support

• Maintain accurate records, reports, and data entries

• Monitor and resolve basic issues or escalate when necessary

• Support team members in ongoing tasks and projects

• Ensure smooth communication between customers and internal team

• Follow company guidelines and maintain service quality standards

1. Friendly and supportive working environment

2. On-the-job training and skill development

3. Opportunity to gain real work experience

4. Flexible working hours (for fulltime and part-time roles)

5. Career growth and learning opportunities

6. Certificate/experience letter (for interns)

7. Performance-based growth opportunities