. Oversee the operations functions of the hotel, as per the Organizational chart.

·  Hold regular briefings and meetings with all head of departments.

·  Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.

·  Lead all key property issues including capital projects, customer service and refurbishment.

·  Handling complaints, and oversee the service recovery procedures.

· Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.

· Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

· Ensure all decisions are made in the best interest of the hotels and management.

·  Developing improvement actions, carry out costs savings.

·  A strong understanding of P&L statements and the ability to react with impact strategies

·  Closely monitor the hotels business reports on a daily basis and take decisions accordingly. 

· Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.

· Prepare a monthly financial reporting for the owners and stake holders.

· Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment’s and services.

·  Coordination with HOD's for the execution of all activities and functions.

·  Be accountable for responsibilities of department heads and take ownership of all guest complaints.

·  Assisting in residential sales as and when required and development with strong sales prospects.