Oppo Nepal

Service Manager

Location: Kathmandu

Job Type : Full Time

Experience : 2 - 5 years

Salary : Negotiable

Key Skills :

Posted On : Sep 22, 2019

Valid until : Oct 13, 2019

Job Description

  • Manage day-to-day operation of the all support staff and handle the overall service related works.
  • Receiving and executing the standards of Service from HQ
  • Arranging and ensuring the smooth operational works in all the branches.
  • Ensure that Service Level Agreements and client expectations are met as defined.
  • Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
  • Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work.
  • Provide technical leadership to a team tasked with delivering in tune and other related tools for deployment of policy, tracking, reporting, and remediation
  • Assist in the development of Microsoft In tune as the platform for mobile device management of mobile devices
  • Develop and provide compliance data to the consumers of the services
  • Troubleshoot and work with service consumers to resolve non-compliance issues

Desired Candidate Profile

Qualifications Required

B.B.A (Management)

B.B.S (General Management)

MBA (Any)

MBS (General Management)

Preferred Age Range

25 - 40 years

Preferred Gender

No Preferences

Describe Candidate Profile

  • Preference will be given to those who are fluent in Chinese language 
  • Fluency in English (both speaking and writing)
  • Ability to work in pressure
  • Capable of working in team
  • Attribute of professionalism along with sense of responsibility
  • Knowledge of Mobile and its spare parts.
  • Must have possess service concept and its ability to implement

Other Job Details

Number of Vacancies

1

Industry

Trading/Export/Import

Functional Area

ITES / BPO / KPO / Customer Service / Operations

Job Role/Designation

Service Manager

Cover Letter

Not Required