Customer Service Field Operation Support

Location: Kathmandu

Job Type : Full Time

Experience : 5 - 6 years

Salary : Negotiable

Key Skills :

Posted On : Nov 01, 2019

Valid until : Nov 22, 2019

Job Description

  • Technical Voice of Customers
  • Repeat Repair Ratio Analysis, Monitoring & Improvement
  • Prepare Standard Operating Procedure for efficient & quick repair.
  • Quality issue, new model - Post launch monitoring and Quality analysis & Product Liability
  • Engineer evaluation and Grading (Master \ Certification)
  • Network Expansion (Planning, New ASC setup/Normalization)
  • Process Improvement & Monitoring
  • In Warranty / Out Warranty Service Tracking (Long Term Pending Monitoring, Repair Complete &Goods Delivery Pending
  • Operation Process Quality Check Planning and Execution
  • System Training (Global Service Partner Network)
  • Authorized Service Center Evaluation / Rewards Penalties

Desired Candidate Profile

Qualifications Required

MBA (Marketing /Any/HR/Finance)

MBM (Business Management)

MBS (Business Studies)

Preferred Age Range

25 - 40 years

Preferred Gender

No Preferences

Other Job Details

Number of Vacancies

1

Industry

Trading/Export/Import

Functional Area

ITES / BPO / KPO / Customer Service / Operations

Job Role/Designation

Customer Service Field Operation Support

Cover Letter

Not Required

Instructions To Apply

Apply Before

Nov 22, 2019

Apply via

Jobejee

Job Action