Customer Service Agent

Location: Kathmandu

Job Type : Full Time

Experience : 1 - 2 years

Salary : Negotiable

Key Skills :

Posted On : Nov 03, 2019

Valid until : Nov 24, 2019

Job Description

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Build sustainable relationships of trust through open and interactive communication
  • Keep records of customer interactions, process customer accounts and file documents
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Inform customer of deals and promotions
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Compile reports on overall customer satisfaction
  • Resolve customer complaints via phone, email, mail or social media

Desired Candidate Profile

Qualifications Required

Plus 2 (Commerce/Management)

B.B.S (General Management)

Preferred Age Range

25 - 40 years

Preferred Gender

No Preferences

Describe Candidate Profile

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred

Other Job Details

Number of Vacancies

1

Industry

Courier/Transportation/Freight

Functional Area

ITES / BPO / KPO / Customer Service / Operations

Job Role/Designation

Customer Service Agent

Cover Letter

Not Required

Instructions To Apply

Apply Before

Nov 24, 2019

Apply via

Jobejee