A Reputed Housing Company

Customer Care Representative

Location: Lalitpur

Job Type : Full Time

Experience : 1 - 3 years

Salary : 15 Thousand to 18 Thousand(Monthly)

Key Skills :

Posted On : Aug 19, 2019

Valid until : Sep 09, 2019

Job Description

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.


Desired Candidate Profile

Qualifications Required

B.B.S (Marketing Management/Other)

Preferred Age Range

20 - 40 years

Preferred Gender

Female

Other Job Details

Number of Vacancies

3

Industry

Architecture/Interior Designing

Functional Area

ITES / BPO / KPO / Customer Service / Operations

Job Role/Designation

Customer Care Representative

Cover Letter

Not Required