Vectortel Solutions pvt. Ltd.

Call Center Team Lead

Location: Kathmandu

Job Type : Full Time

Experience : 3 - 6 years

Salary : Negotiable

Key Skills :

Posted On : Jul 26, 2020

Valid until : Aug 16, 2020

Job Description

  • Be in charge of running and managing the call center daily
  • Set targets for all other call center agents to meet up with
  • Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
  • Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
  • Prepare forecasts and budgets for the call center
  • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
  • Facilitate and organize training session for all agents and participate in recruitment of new call center agents
  • Recommend and purchase gadgets to enhance job performance at the call center
  • Conduct regular review of all call center agent’s performance and organize training sessions for under performers
  • Submit regular reports to management and seek new ideas and strategies to improve performance at the center
  • Keep up with trends and happenings in the industry and ensuring adherence to industry standards
  • Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times

Desired Candidate Profile

Qualifications Required

B.B.A (Marketing Management)

B.B.S (General Management)

Preferred Age Range

25 - 40 years

Preferred Gender

No Preferences

Describe Candidate Profile

  • High school diploma or equivalent
  • Proficient in English and Hindi
  • Proficient in relevant computer applications
  • 3-5 years of experience in a call center environment
  • Excellent people management skill and leadership skills
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately
  • Effective motivational skills to improve the performance of their team members.
  • Excellent coaching ad mentoring skills
  • Must be able to handle multiple tasks at the same time without errors and mistakes.

Other Job Details

Number of Vacancies

1

Industry

Trading/Export/Import

Functional Area

Agents

Job Role/Designation

Call Center Team Lead

Cover Letter

Not Required

Instructions To Apply

Apply Before

Aug 16, 2020

Apply via

Jobejee

mail directly @ namita.koirala@suvidhasewa.com.np 

Job Action