Vectortel Solutions pvt. Ltd.

Call Center Agent

Location: Kathmandu

Job Type : Full Time

Experience : 1 - 2 years

Salary : Negotiable

Key Skills :

Posted On : Jul 26, 2020

Valid until : Aug 16, 2020

Job Description

  • Answer incoming calls and respond to customer’s queries via live chat
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned

Desired Candidate Profile

Qualifications Required

Plus 2 (Management/Humanities)

Preferred Age Range

20 - 40 years

Preferred Gender

No Preferences

Describe Candidate Profile

  • High school diploma or equivalent
  • Proficient in English and Hindi
  • Proficient in relevant computer applications
  • 1-3 years of experience in a call center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately

Other Job Details

Number of Vacancies

1

Industry

IT-Software/Software Services

Functional Area

Agents

Job Role/Designation

Call Center Agent

Cover Letter

Not Required

Instructions To Apply

Apply Before

Aug 16, 2020

Apply via

Jobejee

directly mail @ namita.koirala@suvidhasewa.om.np

Job Action