Kalpa Internate Ventures Pvt.Ltd

CSR Cum Accountant

Location: Kathmandu

Job Type : Full Time

Experience : 1 - 3 years

Salary : 15 Thousand to 25 Thousand(Monthly)

Key Skills :

Posted On : Aug 04, 2019

Valid until : Aug 25, 2019

Job Description

  • Answer all incoming calls and address all consumers needs and concerns
  • Responds to customer inquiries regarding orders, billing inquiries and technical problem notifications
  • Respond to consumer emails, letters and chat inquires
  • Document all order updates in call center ordering systems
  • Process returns and product complaints
  • Issue credits and adjustments to consumer orders
  • Special projects as requested by management
  • Assist consumers with their questions with the following objectives:
  • Increase brand awareness
  • Educate consumers
  • Motivate consumers to purchase online
  • Increase consumer satisfaction
  • Perform other assigned projects and functions as directed by management



Desired Candidate Profile

Qualifications Required

Plus 2 (Commerce/Management)

B.B.A (Management)

B.B.S (Marketing Management/General Management/Accountancy/Finance)

Preferred Age Range

25 - 35 years

Preferred Gender

Female

Describe Candidate Profile

  • Have excellent verbal and written skills, with a strong attention to detail
  • Have a comfort level with making decisions independently and have an entrepreneurial spirit
  • Have experience providing outstanding customer service
  • Bachelor’s Degree, or equivalent combination of education and experience
  • Customer service/call center experience
  • Experience writing simple correspondence, such and emails, letters and chat, in a concise and professional manner
  • Ability to quickly learn extensive product lines
  • Pleasant and professional phone manner
  • Must be a team player that can work independently and effectively
  • Excellent verbal and written communication, organizational, multi-tasking, attention to detail, and problem-solving skills
  • Proficiency with Outlook; proficiency in Excel and Word is absolutely necessary
  • Motivated, self-starter, organized, and effective communicator
  • Candidate with bike and licence preferred  



Other Job Details

Number of Vacancies

1

Industry

Internet/Ecommerce

Functional Area

CSR & Sustainability

Job Role/Designation

Admin Cum Accountant

Cover Letter

Not Required